In an Age of Mistrust Consumers Expect More from CEOs
2020 rocked our world: a global pandemic, economic uncertainty, political divisiveness, a rash of societal horrors and the proliferation of misinformation, it is no wonder consumer mistrust rose to a new high. As we get our vaccines, heal our PTSD, and return to the office, we need to examine how these events have altered the customer landscape and what we can do to repair the trust gap.
Social CEOs Build Trust
When consumer mistrust is high, and customers feel left behind by societal leaders, there are opportunities for Social CEOs to fill the gap.
"a failing trust ecosystem unable to confront the rampant infodemic, leaving the four institutions – business, government, NGOs and media – in an environment of information bankruptcy and a mandate to rebuild trust and chart a new path forward"
—2021 Edelman Trust Barometer
How can your company restore customer trust?
Actively engage employees on social media, starting with your CEO.
When company leaders get out of the C-Suite and meet customers on social media channels, they have an opportunity to build lasting relationships.
The Social CEO is consistently engaged on social media in an authentic way leveraging their channels to champion the company mission, vision, and values. Over time, Social CEOs build trust with audiences.
8 Reasons to be a Social CEO
The more customers trust you as a leader, the more likely they are to buy your company’s products and services.
Social CEOs foster Social Companies and that is great for business.
Having a Social CEOs at the helm fosters a company culture where employees are also motivated to become brand ambassadors on their own social media channels. But they need a foundation from which to operate. That’s why I provide guidance, training and support for thought leaders and employees at every level.
Become a Social Leader
"Abigail is a social media expert. I would recommend her skill set and services for any senior executive interested in social media. She is a real expert and bring practical advice as to how best to develop a actionable social media strategy."
Entrepreneur & Investor
Next Coast Ventures
How Is Your Company’s Social Media Performing?
If your company’s social media operation is underperforming, it may need a new strategy. As a Social Media Strategist I design strategy that delivers business-building goals.